30.975, Books: Technology Mediated Service Encounters: Garcés-Conejos Blitvich, Fernández-Amaya, de la O Hernández-López (eds.)

[The LINGUIST List]

LINGUIST List: Vol-30-975. Fri Mar 01 2019. ISSN: 1069 - 4875.

Subject: 30.975, Books: Technology Mediated Service Encounters: Garcés-Conejos Blitvich, Fernández-Amaya, de la O Hernández-López (eds.)

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Date: Fri, 01 Mar 2019 15:05:26
From: Karin Plijnaar [karin.plijnaar at benjamins.nl]
Subject: Technology Mediated Service Encounters: Garcés-Conejos Blitvich, Fernández-Amaya, de la O Hernández-López (eds.)

 


Title: Technology Mediated Service Encounters 
Series Title: Pragmatics & Beyond New Series 300  

Publication Year: 2019 
Publisher: John Benjamins
	   http://www.benjamins.com/
	

Book URL: https://benjamins.com/catalog/pbns.300 


Editor: Pilar Garcés-Conejos Blitvich
Editor: Lucía Fernández-Amaya
Editor: María de la O Hernández-López

Electronic: ISBN:  9789027262998 Pages: 247 Price: U.S. $ 149.00
Electronic: ISBN:  9789027262998 Pages: 247 Price: U.K. £ 83.00
Electronic: ISBN:  9789027262998 Pages: 247 Price: Europe EURO 99.00
Hardback: ISBN:  9789027202123 Pages: 247 Price: U.S. $ 149.00
Hardback: ISBN:  9789027202123 Pages: 247 Price: U.K. £ 83.00
Hardback: ISBN:  9789027202123 Pages: 247 Price: Europe EURO 104.94


Abstract:

The chapters in this collection, authored by renowned scholars, address a gap
in the literature by focusing on the consequences that outsourcing, among
other globalized economic practices, and remediation by new technologies have
had on the service encounters genre (SE). From both a multilingual and a
multidisciplinary perspective, this collection explores the development of
technological applications and professional best practices as well as call
centre interaction, e-commerce, and e-word of mouth. More specifically, the
papers in this volume report on technology developed to support SEs and how
this technology influences service providers and their allowable linguistic
contributions. Further, this collection provides valuable insights on the
language and strategic behaviour deployed in less researched kinds of SEs,
gives special attention to how technology impacts the interface between the
transactional and interactional goals of SEs, and thus has real world
applications.
 



Linguistic Field(s): Discourse Analysis
                     Pragmatics


Written In: English  (eng)

See this book announcement on our website: 
http://linguistlist.org/pubs/books/get-book.cfm?BookID=134335




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