Live From Moscow

[Laurel Sutherland]

Hello All:

I work with ACTR at the publisher that produces Live From Moscow.  I have recently taken over the management of this account on our end and have been working to remedy these issues.  All current backorders should be going out this week.

While I will not deny that things were late in the past, and apologize for those tremendous inconveniences, please understand that we try and predict the best we can, but sometimes sales are so far beyond what we anticipated, we could not possibly, in our most optimistic minds, have foreseen them nor planned for them.  We ran out of books only at the beginning of this month.  We will have them this week.  While that is still a temporary lapse in inventory and, unacceptable, it is an improvement from last year, and we will continue to improve on that from this point forward.  These books will definitely be in stock and out the door before the end of this month.

I do not know what else to say except to apologize for the inconvenience. You can direct your issues (either from a professor or bookstore manager or both) to me, personally, at lsutherland at kendallhunt.com.

I was, not that long ago, a Russian student myself, so truly, I do understand and am committed to fixing this for good.

Laurel Sutherland


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