Golosa website problems

[Richard Robin]

Dear SEELANGovtsy,

Many Golosa users have reported problem accessing parts of the Golosa site over the last few days. The prolems are due to the server upgrade at the George Washington University, which hosts Golosa plus the fact that Windows users have been upgrading to Service Pack 2 (SP2). The problems affect only users of Internet Explorer. Users of other browsers (Opera, Mozilla, Mozilla Firefox, Netscape, Apple Safari) have not reported problems.

The Golosa opening page explains how to solve the problems. But in case you are having problems opening even the first page, here's what to do:

1.  In Internet Explorer, go to Tools, Internet Options. This will lead you to a tab called "General." (It'll be right there; you do have to "go" anywhere.) Right in the middle of that screen is a button labeled "Delete Files..." Click on it. 

2.  In the following dialog box, place a checkmark next to "Delete all ofline content." Then click OK.

It may take several minutes to delete the files in question. After that, close Internet Explorer. Then reopen it. Chances are, everything will work.

Notes:

1.    Don't panic about "Delete Files..." You're only deleting Temporary Internet Files, which you do not need.
2.    Why this mess happened (an educated guess): GW upgraded its server recently. But your computer stored old Golosa files in the Temporary Internet Files folder. When temporary files versions didn't match the current server version, your browser sort of gave up. Deleting Temporary Internet Files makes it start over again. In short, after the fix suggested above, your computer has to work harder, but it gets clean files.

Sincerely,
Richard Robin


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