Aeroflot has become more customer oriented?

[J Doc: Russian tumble]

Reading this New York Times article inspired me to write a post to my blog to discuss my own experiences with Aeroflot, and especially to give my thoughts about the implications of training Russians (or anyone else) to smile, be engaging, and kneel down to customers for, essentially, money. Please feel free to visit my site, read, comment, and share your own Aeroflot adventures as you wish-- http://russiantumble.com/ 

John Dougherty
russiantumble.com

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