Aeroflot has become customer-oriented?

[John Dunn]

Most of my experiences with Aeroflot date back to the early 1970s, and at that time the airline undoubtedly had its eccentricities, the full extent of which became apparent only later, when I started to use other airlines.  I have, though, often thought that the somewhat curmudgeonly attitude that tended to characterise Aeroflot's cabin crew was at least in part a response to some remarkably provoking behaviour on the part of the passengers that they were meant to be serving.  In particular I can recall some absurdly ferocious and totally futile disputes over seating arrangements that would have tried the patience of the most saintly flight attendant.  I do, however, agree with one point made by the Russian Tumble blogger: even in the 1970s on the rare occasions when the flight was long enough for a meal to be served, the food was indeed unexpectedly good.

John Dunn.

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