Corporate Jargon Jamboree
Martin Kaminer
martin.kaminer at GMAIL.COM
Fri Mar 11 17:21:10 UTC 2011
Sorry for not parsing out individual terms, phrases, etc., I felt the whole
was more remarkable (astounding really) than any of the parts. Just so much
here, none of it yielding easily to comprehension.
TX
MK
------------ Forwarded message ------------
From: *Keith Bogen SPHR*
Date: Mar 8, 2011
Subject: [newjerseynetworkers] Remediation Manager in NYC
To: Keith Bogen SPHR
CIG Executive Staffing is working with a prestigious Company located in NY
for *Remediation Manager* for a Full time Job.
* *
*Resource Type *Permanent
*Functional Job Title* AMERICAS Remediation Manager - KYC Utility
Services
*Location* New York
BA/BSc
*Overview*
• Overview of the business area
• Current/future projects
• Broad objectives of the role
Project provides a single, global onboarding and account maintenance service
that uses service company operating principles and a consistent service
proposition to deliver high-quality client service, robust client diligence,
and process excellence and standardisation across each onboarding function
from one integrated global team. We support more than 40 sites, from
regional hubs in London, Paris, Dubai, New York, Mexico and Hong Kong,
backed by 3 service centres in India and Malaysia.
*Our services include:*
• Client Facing Services – Client Liaison and Client
Documentation Negotiation Services
• Client Due Diligence Services – KYC and Credit Services
• Data Management Services – ERDS, Account Maintenance and SSI
• Change Mgt – A Global team supporting COBAM projects.
Project has been tasked with creating a KYC utility to provide a consistent
approach for KYC across the 87 countries of the Group for Global Banking and
Markets clients and potentially top end CMB as part of the overall Topaz
Project.
The jobholder will have ultimate responsibility for the overall success of
managing the remediation process from an AMERICAS KYC perspective.
This will include
• Creating the AMERICAS remediation team required to support
this initiative. This will be initially ring fenced from the existing COBAM
KYC teams.
• Implementation of remediation across the AMERICAS during next
4 years, initially focusing in the USA in 2011. Given technical challenges
associated with GCOS workflow implementation the AMERICAS remediation will
need to be implemented tactically in 2011, pending GCOS (COBAM’s onboarding
workflow system) deployment.
• Assisting the KYC Utility Management in establishing a new
offshore service centre in AMERICAS and ensuring appropriate remediation
processes are offshored, although it is recognised during 2011 this will
resourced via temporary staff in the USA.
• Transition KYC processes from remediation to Run the Bank.
It is expected that the existing Project KYC team will grow from the current
200 staff (onshore / offshore) to 800-1,000 staff, with approx 70% offshore
in the Project service centres. From an AMERICAS perspective the new team
will grow to approx 70 staff in 2011, and over 170 by 2016, with approx
60-70% offshore. The remediation team will in 2011 be circ 20 -40 staff
onshore, although in future this number could reduce with the establishment
of an offshore centre for the Americas. The main focus of this role will be
the management of the onshore resources, although the success of the team
will be achieved through onshore and offshore teams working together.
The jobholder will be responsible for the delivery of high standards of
client service, at the same time ensuring that all internal (eg Risk) and
external (eg Compliance) standards requirements are met in full, utilising a
combination of onshore and offshore resource managed as a single global
Project team.
Critical external interfaces are with Project stakeholders in AMERICAS
across Global Banking and Markets, CMB and Compliance.
*Purpose of the Role* Create and manage the remediation team and
process within the AMERICAS KYC Utility for Project
*Responsible For*
* *
• Creating the remediation team within the AMERICAS KYC Utility
• Creating the team required to support this initiative.
• Creating and managing the remediation team within the AMERICAS
KYC utility, through a mixture of onshore and offshore resources. Offshore
teams will be managed by the Peoject Head of Offshore Services.
• Participate in the implementation of the GCOS KYC workflow
system.
• In association with the Training Manager, implementation of
the training and development framework to manage the intake of new hires.
Managing the remediation process within the AMERICAS KYC Utility
• Develop an approach to remediate the existing population,
using where appropriate existing documents and profiles. The approach for
remediation should be agreed with KYC Utility Management, Compliance and the
Business.
• Preparing the KYC profiles in accordance with the Group
Policy, obtaining documents as required from the client / relationship
manager and undertaking the necessary due diligence checks.
• Implementing a Quality Analytical Review process to review
each profile to ensure accuracy of the work.
• To be the “Face” of KYC with AMERICS in all matters relating
to KYC remediation.
• Ensure appropriate escalation policies exist and are followed.
• Work collectively with offshore management, develop and
maintain a motivated and professionally trained staff, ensuring appropriate
capacity panning, adherence to and improvement in performance and quality
standards and appropriate career development
• Chair regular meetings with the business and compliance to
facilitate good communications and resolve KYC remediation issues within the
organisation for the varying business areas which are supported by COBAM.
*Planning *
• In association with KYC Utility Management ensure there is the
mechanism and controls to monitor the remediation stream within the overall
project from an AMERICAS perspective. Remove roadblocks to enable the
effective delivery.
• Actively Manage expense control procedures for AMERICS KYC
Utility, identifying and implementing cost savings and
administrative/internal controls
* *
*People Management*
• Recruit the remediation team within the utility (circ 20-40
staff onshore, and assist in future transfer of some of these roles
offshore).
• Create and develop a culture of meritocracy, high performance
standards and high achievement amongst our people
• Once hired, create development plans for key individuals in
remediation team within AMERICAS KYC Utility, and succession plans.
• Provide leadership, support, guidance and coaching to the
remediation team within AMERICAS KYC Utility management team.
• Ensure that the AMERICAS KYC Utility is the best place to work
as evidenced through future GPS scores.
* *
*Communications*
• Ensure key stakeholders are kept informed of the progress and
challenges within the AMERICAS KYC Utility build out and ongoing operation.
• Ensure AMERICAS Head of KYC Utility, Global Head of
Remediation and Global Head of KYC Utility is kept fully informed of the
project status, build out and escalating issues where appropriate.
*Control*
Understand, follow and demonstrate compliance with all relevant internal and
external rules, regulations and procedures that apply to the conduct of the
business in which you are involved, specifically Internal Controls and any
Compliance policy including, inter alia, the Group Compliance policy.
Maintain HSBC Internal Control standards, including the timely
implementation of internal and external audit points together with any
issues raised by external regulators.
Be aware of the Operational Risk scenario associated with your role and act
in a manner that takes account of operational risk considerations.
*Major Challenges *
• Establishing a structure and process to ensure the remediation
is achieved according to project timetables.
• Working effectively with key stakeholders using strong
influencing skills to ensure mutually satisfactory resolution of key issues
and the respective responsibilities are understood and discharged.
• The role requires highly effective project management
techniques
• Working in a pressurized, time-sensitive environment
*Essential Experience*
* *
*Business*
• Strong leadership and matrix management skills
• Proven ability to prioritise competing demands
• Exceptional organisational, planning and management skills
• Ability to build relationships by communicating, influencing
and negotiating effectively with business heads, senior managers,
consultants, technical experts across the whole department and business
users
• Proven business and operational experience
• Extensive experience in the Finance and Banking industry
environment (e.g, fund administrator, brokerage house, custodian, investment
bank etc.) together with business project management experience
*Technical*
• Experience in risk management field, and proven ability to
support the development of the business activities while robustly applying
risk management disciplines and controls.
• Good knowledge of regulatory trends and developments
• AML qualification and or post graduate Compliance degree is an
advantage
*Essential Skills / Competencies *
• Strong leadership and management ability
• Strong interpersonal skills and able to build and maintain
global relationships
• Outstanding written / verbal communication and presentation
skills
• Planning, time management and resource management skills
• Positive ‘can do’ attitude
• Experience of working in a highly-matrixed environment, and
accustomed to bridging the gap between disparate organisations and cultures
• Strong analytical skills with experience of capacity planning
and effective use of MI for performance management.
• Strong capacity to assimilate other stakeholders perspectives
and fast learning abilities.
• Pro-active and business orientation with proven ability to
prioritise and manage conflicting demands and ability to assess stakeholder
needs to improve customer experience and showing resilience under pressure
and providing best in class solutions.
BA/BSc
*Submit your resume tailored to each particular position.*
*A well-written synopsis — with industry keywords — will help you stand out.
*
Looking forward to receiving your resume!
*Also, you know anyone who is available, looking and has the above
experience, please let me know.*
*Apply Now!*
*Please send me your resume ASAP with the following details.*
1. Full name:-
2. Contact Numbers:-
3. Email ID:
4. Work Authorization:-
5. Current location:
6. Expecting Rate:-
7. Word Document Resume:-
8. Available Date &Time for interview:
9. Available Date &Time for Project:
Best regards,
Melissa
*Melissa Kirby*
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