video but no audio

[Jocelyn Christina Marzan]

[image: Inline image 1]

Joyce M

JOCELYN CHRISTINA B. MARZAN, PhD
Dean
College of Allied Medical Professions
University of the Philippines - Manila
UP Manila Compound, Pedro Gil St, Ermita, Manila 1000 Philippines

tel +63 2 526 5867
mobile +63 917 591 3471

Associate Professor, Dept. of Speech Pathology, UPM CAMP
Certification of Clinical Competence in Speech-Language Pathology from ASHA
Certified Speech Pathologist, Philippines Association of Speech Pathologists

On Thu, Feb 2, 2017 at 1:40 PM, Leonid Spektor <spektor at andrew.cmu.edu>
wrote:

>
> What OS are you using? The latest CLAN for Windows PC no longer uses
> QuickTime, so if you are using PC try to uninstall QuickTime. The best
> thing would be for you to transfer your video file to us for testing. There
> are a lot of reason why audio might not play and they heavily depend on
> what OS you are using. You can use web site "https://talkbank.wetransfer.
> com" <https://talkbank.wetransfer.com> to transfer video file to us.
>
> Leonid.
>
>
> On 02-02-17 00:12, Jocelyn Marzan wrote:
>
> when I open a chat file using the 29 Oct 2016 version of CLAN, and I click
> "Mode -> continous playback" the corresponding video file opens and
> plays... but there is no sound.
>
> i can open the same file in QuickTime outside of CLAN and play it. I get
> both audio and video then.
>
> I tried updating quicktime, but it is up to date. I updated CLAN to the 26
> Jan 2017 version, but still have the same problem...
>
> any suggestions about what I need to tweak? Thanks,
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