No response errors with Eprime2

[J Rudine]

> Eprime2 continues to freeze when we are working on a protocol. This
> happens during numerous situations (e.g., switching order of
> procedures, clicking on lists when it is in the procedure view,
> entering text into a slide). Once the program freezes, it does not
> recover and it shuts down. As a result, we are unable to program our
> experiment.
>
> This problem occurs both with and without the key plugged into the
> computer.
>
> Is anyone else having this problem with Eprime2 (we never observed
> this with the old Eprime version)? Any ideas what may be going on and
> how to fix it?
>
>   
I was having this problem as well (with a Windows Vista machine), 
although I never quite figured out what was triggering it. I contacted 
tech support and they had me download the most current version of 
E-Prime 2 (version 2.0.8.22) and install it. I haven't had a problem 
since. If this is the issue, and you need to install the latest version, 
you need to uninstall the version you are currently running before 
installing the most current release. I was a bit surprised that I needed 
to do this since E-Prime constantly "checks for updates" when I open it, 
otherwise, I would have checked for this possibility before contacting 
tech support.

Also, if you have both E-Prime 1.2 and 2 on the same machine, 
uninstalling E-Prime 2 and reinstalling the newest release, with E-Prime 
1.2 already on the machine causes problems (I was getting an error 
saying that "E-Prime requires an administrator to open E-Studio", even 
though my Windows account was an adminitrator - it was on my laptop). To 
solve this issue of needing an administrator, I was told to "right-click 
on E-Studio 1.2 and select 'Run as Administrator'. Then follow the 
prompts to allow E-Studio administrative access".

Hopefully something in all of that will be useful.

J

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