No response errors with Eprime2

[JJUMiami]

Thank you. We will try it out.

On Oct 3, 11:26 pm, J Rudine <pop.ps... at gmail.com> wrote:
> > Eprime2 continues to freeze when we are working on a protocol. This
> > happens during numerous situations (e.g., switching order of
> > procedures, clicking on lists when it is in the procedure view,
> > entering text into a slide). Once the program freezes, it does not
> > recover and it shuts down. As a result, we are unable to program our
> > experiment.
>
> > This problem occurs both with and without the key plugged into the
> > computer.
>
> > Is anyone else having this problem with Eprime2 (we never observed
> > this with the old Eprime version)? Any ideas what may be going on and
> > how to fix it?
>
> I was having this problem as well (with a Windows Vista machine),
> although I never quite figured out what was triggering it. I contacted
> tech support and they had me download the most current version of
> E-Prime 2 (version 2.0.8.22) and install it. I haven't had a problem
> since. If this is the issue, and you need to install the latest version,
> you need to uninstall the version you are currently running before
> installing the most current release. I was a bit surprised that I needed
> to do this since E-Prime constantly "checks for updates" when I open it,
> otherwise, I would have checked for this possibility before contacting
> tech support.
>
> Also, if you have both E-Prime 1.2 and 2 on the same machine,
> uninstalling E-Prime 2 and reinstalling the newest release, with E-Prime
> 1.2 already on the machine causes problems (I was getting an error
> saying that "E-Prime requires an administrator to open E-Studio", even
> though my Windows account was an adminitrator - it was on my laptop). To
> solve this issue of needing an administrator, I was told to "right-click
> on E-Studio 1.2 and select 'Run as Administrator'. Then follow the
> prompts to allow E-Studio administrative access".
>
> Hopefully something in all of that will be useful.
>
> J
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