Free support at support.pstnet.com

Wed Mar 19 09:13:39 UTC 2014

Hi all,

Why mailinglist instead of support? I think John, below, already tackles
most of it. To add:

·         I like mailing lists. Particularly because I am bad at keeping up
with websites, forums, and modern equivalents (say, facebook, but worse,
LinkedIn). However, I generally will read an Emails sooner or later.
Possibly, I am like many here in that I used to read email with a 28k8 modem
and the whole idea of some kind of user forum would be ridiculously
expensive. 

·         There are clear benefits to open threads instead of personal,
support calls. If there are about four people at PST who do support, imagine
how many people throughout the world are actually also doing E-Prime support
without being on PST's payroll. I, for one, but quite a few on this list, I
imagine J. So, the list has - as has the forum - helped quite a few people
so far. It's also quite nice to help people, particularly if you imagine
that all answers can and will later be found by others who are stuck.

·         Finally, many have been on here for quite some years (how long?
What was it, before it turned googlegroup?). It's a reasonably open
community, so to speak, in a way that product support isn't (even though it
does seem like a nice place to work!).

The list was really interesting, by the way. Personally, I'm quite fond of
the word "dongle", it's such a clumsy pseudo-onomatopoeia, I wonder who
first came up with the word? 

Best,

Michiel

PS: www.e-primer.com (still working on it)

From: e-prime at googlegroups.com [mailto:e-prime at googlegroups.com] On Behalf
Of john at johnallen.it
Sent: 16. March 2014 13:30
To: e-prime at googlegroups.com
Subject: Re: Free support at support.pstnet.com

as I'm based in the UK a question to the google group is often more likely
to produce a quicker response. PST is normally the next working day.

Also the group can be good for alternative ways to achieve your experimental
aims rather than a direct answer to a specific technical question.

google is easier to use too: i'm always logged in with my personal email so
its quicker to post and also means i don't have to be in my work inbox to
pick up replies which i don't have pushed to my phone.

John

On 15 March 2014 18:11, <mccarthyeberly at gmail.com> wrote:

Boiler plate: While I worked as a Technical Consultant at Psychology
Software Tools for over four years, I am no longer affiliated with the
company and anything I write here is my own opinion.  

____________

I have wanted to ask the Google group a question for a long time now:

What brings people to the Google Group for support instead of going to the
web support site, support.pstnet.com? Support is free for most users and
there is a new user forum over there
(https://support.pstnet.com/categories/20140047-E-Prime-User-Forum). I know
that there are some topics that are beyond the scope of support that can
only be covered here, so I'm certainly not trying to knock the Google Group
in any way, it is an important supplement. I am honestly just curious about
people's preferences.   

____________

I also wanted to give you a little "behind the scenes" of being a Technical
Consultant at PST since yesterday was my last day there:

1) The Product Service and Support department is only staffed by about four
Tech Consultants plus a manager to cover the entire user base. Most have
bachelor's degrees in Psychology. Besides support requests/e-mails, they
also handle phone support, webinars, creating how-to videos and knowledge
base articles, staffing trade shows, and other assorted tasks for other
departments. Something I love about PST is the extent that my coworkers
really care about the users and are very dedicated to improving their
knowledge of the products and helping people as much as possible. (Remember,
I don't work there anymore, so they're not paying me to say this!) 

2) PST as a whole has about 40 employees, all of whom are based in
Pittsburgh, PA when they're not traveling all over the world. I left the
company because I moving to Menlo Park, CA and I'm not so keen on a 2,600
mile commute. Contrary to a somewhat popular belief, E-Prime is not the name
of the company. 

3) I tend to be cautious about updating software in general (here's looking
at you, iOS 6) but I am confident enough in new E-Prime releases to know
that if they get released to the public, they're worth the update. I was
there for at least four updates. Each release was significantly better than
the last and was free for existing users. Unless you're in the middle of
data collection or can't update for reasons listed on the download page in
the website, I've secretly dreamt of showing up outside your university's
psychology department with a megaphone and a picket sign showing a link to
the download page. I know very well that mixed labs with multiple versions
can get complicated, but I also know it can get sorted out by working with
someone from support because I've done it. 

4) They have a very, very competitive Halloween costume contest each year:
https://www.facebook.com/PsychologySoftwareTools/photos_stream

5) This Hasp key and E-Prime 2.0 CD costume was so good, it deserved its own
number on this list:
https://www.facebook.com/PsychologySoftwareTools/photos/pb.241802160683.-220
7520000.1394858474./10151710229700684/?type=3
<https://www.facebook.com/PsychologySoftwareTools/photos/pb.241802160683.-22
07520000.1394858474./10151710229700684/?type=3&theater%5C> &theater\

This reminds me, I can finally admit that I get irritated by the term
"dongle". PST calls it a Hasp key. 

6) I had to fight the urge to write List just there. (E-Objects are
capitalized in writing.) 

7) There are fancy potluck lunches and a beer fridge on site for Beer
Fridays after work.  

8) As a result of writing so many support requests, I have developed a deep
and abiding love for writing in the form of numbered lists.  

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