[Linganth] CaMP anthropology author interview

[Ilana Gershon]

Dear Colleagues,
Johanna Woydack answers Kristina Nielsen’s question on the blog today.  Her
new book is called Linguistic Ethnography of a Multilingual Call Center:
London Calling.

https://campanthropology.org/



Best,

Ilana

Press blurb: This book presents an innovative institutional transpositional
ethnography that examines the textual trajectory of “the life of a calling
script” from production by corporate management and clients to
recontextualization by middle management and finally to application by
agents in phone interactions. Drawing on an extensive original research it
provides a behind-the-scenes view of a multilingual call center in London
and critiques the archetypal modern workplace practices including extensive
use of monitoring and standardization and use of low-skilled precariat
labor. In doing so, it offers fresh perspectives on contemporary debates
about resistance, agency, and compliance in globalized workplaces. This
study will provide a valuable resource to students and scholars of
management studies, communication, sociolinguistics, and linguistic
anthropology.
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