DocumentMaker: A software bug..?

[Valerie Sutton]

SignWriting List
December 5, 2008

Hello Maria and Bill!

Thank you, Bill, for your excellent tech support below...You are the  
best!

Obviously, being the Mac fanatic I am, I did not know this about  
Windows. And perhaps it happens on Macs too, but I personally never  
heard this from anyone before...

So, Maria, it is good to know that this is a known problem on the  
Windows operating system...That means there is a chance you can solve  
it...when you go to the web page below, that Bill mentions:

> Go here:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;935843


You will see it discusses this issue. It appears it is related to your  
printer driver, and you may be able to update your printer driver...

Sooooo follow Bill's advice below and see what happens, Maria... Tell  
us what happens!  Val ;-)

--------------



On Dec 5, 2008, at 8:20 AM, Bill Reese wrote:

> Val/Marie,
> It's not unusual to reboot a computer with software - just think of  
> Windows Update that asks you if you want to reboot after updating.   
> It's just being polite - it could reboot without asking.
>
> There could be a few things for why this happens.  Windows has a  
> technical bulletin for this - it may apply.  Go here:
> http://support.microsoft.com/default.aspx?scid=kb;EN-US;935843
>
> Marie could try updating the printer driver or switching to the  
> Microsoft driver for the printer.
>
> Bill
>
>
> Valerie Sutton wrote:
>> SignWriting List
>> December 5, 2008
>>
>> Hello Maria and Everyone!
>> That is the strangest thing I have ever heard...that a print  
>> command inside a piece of software, would make the entire computer  
>> re-boot...I didn't know that was possible!
>>
>> So you could "print to PDF" instead, and then open the PDF document  
>> in Acrobat Reader, and print from Acrobat Reader....
>>
>> That is what I do anyway...I always make a PDF of the finished  
>> document in DocumentMaker...
>>
>> However, in the Runtime version of DocumentMaker, which you are  
>> using, the PDF feature only works for one page at a time I  
>> believe...which means that you then need to put the PDF document  
>> together with other software, such as Acrobat Professional or other  
>> free software on the internet...
>>
>> In the version of DocumentMaker that requires FileMaker Pro, the  
>> entire PDF is put together for you automatically...
>>
>> So anyway...try printing one page to PDF and then opening Acrobat  
>> Reader and printing that page...I hope your computer doesn't re- 
>> boot printing a PDF!
>>
>> Val ;-)
>>
>> ------------
>>
>>
>>
>>
>> On Dec 5, 2008, at 1:17 AM, MARIA AZZOPARDI wrote:
>>
>>> Hi,
>>>
>>> I'm using DocumentMaker to print documents - however when the  
>>> print option
>>> is 'record being browsed' and then I click print - the computer re- 
>>> boots
>>> itself! An IT engineer came over to try and solve the problem and  
>>> he said
>>> stick to 'current record' or 'blank record' - but never choose  
>>> 'record
>>> being browsed' - the thing is that even on 'current record' - the  
>>> computer
>>> re-boots as soon as I click on the print command!!
>>>
>>> Can anyone help??
>>>
>>> Many thanks,
>>> Maria
>>>
>>>
>>>
>>>
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>>
>>
>>
>>
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>
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