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[Jane Knox-Voina]

Dear Lisa, Thanks for taking the time to write this letter. At least I 
know I am not alone in my frustrations. Hang in there and do try to 
understand out side too.
Professor Knox-Voina

Lisa O'Mara wrote:
> To answer the questions, in the past, my understanding is that Kendall
> Hunt Professional was at fault to a certain degree. I apologize for
> upsetting anyone as this has become my pet project since joining KHP and
> I wanted everyone to know that this time around I have tried very hard
> to make everyone happy. The verbal abuse that we have been subjected to
> has risen to a point that one of my customer service reps were almost in
> tears, she had to forward the call to me to calm the person down. The
> level of frustration for everyone involved is high. I understand the
> urgency of the start of classes and we have tried our best to
> accommodate this project in every way possible. I did not intend to
> "fault" anyone, I was just trying to give you a little insight, as with
> all things in this world, there are two sides to the story. In closing,
> I sincerely apologize if I offended anyone and know that I truly believe
> in this book and the authors of this book. 
>
>  
>
> Sincerely,
>
>  
>
> Lisa O'Mara
>
> Assistant Project Editor
>
>  
>
> Kendall Hunt Professional Publishing
>
> 4050 Westmark Dr.
>
> Dubuque, Iowa 52002
>
> 563-589-1009
>
> 1-800-258-2363
>
> lomara at kendallhunt.com
>
>  
>
>  
>
>
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